Terms & Conditions

 Payment

• Deposit/payment is due upon order creation, to enable materials purchase, order creation.
• When payment via the website is made/card machine, there MAY be a short delay due to processing, for any work commencing until payment has been received.
• Balance is due upon completion, either delivery, collection or installation.
• Formal Quotes AND specific website listings will be valid for 10 days ONLY, this ensures that my business is protected from materials price rises.

Local delivery/Installation

• If local delivery/installation is opted for, I MAY offer payment in the form of a 50% deposit* which will enable me to purchase materials and start making your order. - A formal quote will be sent to you detailing the job requirements/dimensions/price and payment details.
• The remaining 50% will be required upon collection/delivery or installation of your order.
• Invoice to be settled immediately on completion of the job, no exceptions. Failure to pay invoice, then legal proceedings may be taken. Please note the placing of an order either manually or via the internet is a legally binding contract.

  *At the discretion of Andy's Wooden Wonders®*

Nationwide delivery

• Full payment is required in advance, which is then full acceptance of the quote details and my T&C's.
• A receipt/invoice will be sent confirming your payment.
• Courier service can be provided at additional cost (Which will be discussed and in agreement with the customer and included in the quote).
• Once materials have been purchased for your order and you decide NOT to proceed, then the refund will be given, which will be minus the cost of the materials already purchased.
• Unfortunately due to a number of reasons, orders to anywhere within Scotland will be on a case-by-case basis ONLY.

                ***PLEASE READ THESE T&C's CAREFULLY TO AVOID ANY MIS-COMMUNICATIONS***

Courier & Delivery

• Delivery is achieved using a private courier company. The company whom I use is above excellent and extremely helpful and friendly. This delivery service is a dedicated courier and not a mainstream multi-point drop.
• The courier company will, once your order has been collected from my workshop, contact you with a date and "estimated" time-frame.
• On larger items, such as Monks benches assistance WILL be required to unload from the vehicle and bring into your home. You will be notified of this prior to delivery. - If no assistance is available, then the courier/driver may not deliver your product. In this case there may be a re-delivery charge applied.
• There are no tracking details, as these are not required.
• Andy's Wooden Wonders® leaves the delivery process, including the admin to the professionals.

General Terms & Conditions.

• The deposit (if applicable) is non-refundable, once materials have been purchased or work has commenced.
• The informal quote provided by such means as, but not limited to social media, email, verbal will be valid for 3-5 days only.
• Cupboards/Monks benches are created to your required dimensions, however please note that the actual measurements may differ by a small amount to enable correct assembly/installation of the product, especially important for products like the "Rebecca" where as from experience, walls are rarely level/straight. I assume you'd rather have a product very slightly short, than too large for the space.
• All designs/images remain the intellectual property of Andy’s Wooden Wonders®. Any unauthorised copying, editing and use there-of, will be liable to legal proceedings.
• The formal quote, which will be sent via email will be valid for 10 days only.
• After the 10 days has expired, the quote will be destroyed, in order to adhere to my Privacy Statement.
• We will keep the customer up-to-date with the progress of the order.
• SAWDUST - All products are created in a wood-work shop and as such this is a dusty environment. Every effort will be afforded to package your product dust-free, but it might be impossible to eliminate every bit of dust. Your product may require a little wipe-down upon its receipt.
• Paint Gaps - Every effort is made to apply paint and/or wood-dye to your product, however in certain conditions the wood will move and as such paint gaps may appear. This is impossible to eliminate all-together.
• Measurements - Every effort will be made to adhere to your specified measurements. Due to the timber used, there might be small discrepancies with the dimensions to the larger products, but I will contact you to discuss.

Returns Policy

• Due to the nature of these custom, bespoke and hand-made to-order products, returns will not be accepted, however please contact me if you're unhappy with your product, also please bear-in-mind, that most pieces are made from reclaimed/re-purposed timber and as such may not be 100% perfect (may have minor defects). If in any doubt, please message prior to purchase.
• Consumer Right Act 2015

Social Conduct

•   Due to a few incidents of receiving rude behaviour and ignorance, it has been necessary to implement social conduct. Rude behaviour will NOT be tolerated. Instances of rude behaviour or being ignored will result in a refund being given without explanation and where possible blocked from further correspondence.

Item Specific - Terms & Conditions.

• Monks Bench & Storage Boxes - Unless specifically requested, the base and insides of these pieces are not normally painted/stained. This is due to not being held liable for any transference of paint/colour onto your belongings.
• The rear of the product (e.g. back panel) will be sanded using low grit sanding sheet (80 grit) and will only have one coat of colour applied, as this is usually not in plain view (e.g. up against your wall). if however the rear of your product is going to be on show, please let me know so I can make the necessary adjustments/provisions.

• Cupboards/Monks benches are created to your required dimensions, however please note that the actual measurements may differ by a small amount to enable correct assembly/installation of the product, especially important for products like the "Rebecca" where as from experience, walls are rarely level/straight. I assume you'd rather have a product very slightly short, than too large for the space.
  

• Corner Monks Bench (The Fiona)/Seating-Storage boxes (The Jessica) - Due to the size of these pieces against the size of your standard doors, these will be sent in 2 packages and will require an small element of self-assembly upon delivery to adjoin them together. Fixings will be supplied. Self-assembly is straight forward and should take no longer than around 5 mins. I have produced a short video, which demonstrates how to adjoin these pieces together. Demonstration Video Link

• Splinters - As with all wood, especially reclaimed/repurposed wood, there may be splinters. Every care and effort will be afforded to prevent this, but as you can imagine, it would be totally impossible to prevent splinters altogether. 

• SAP - (Tree resin) Sap is like the blood of the wood. It is usually thick, sticky and does reside within solid wood. Reclaimed wood will have SAP present and therefore, every effort will be afforded to prevent SAP leakage, from completed solid wood pieces, however I would be unable to guarantee that there would be no SAP leakage from my hand-made products.

• Colour - All wood will take the colour differently and therefore I will try my utmost best to replicate the colours on the images contained within my website and social media pages, however please note that an exact match may not be achievable, although every effort will be made to replicate the colour shown.

• SAWDUST - All products are created in a wood-work shop and as such this is a dusty environment. Every effort will be afforded to package your product dust-free, but it might be impossible to eliminate every bit of dust. Your product may require a little wipe-down upon its delivery.

• Paint Gaps - Every effort is made to apply paint and/or wood-dye to your product, however in certain conditions the wood will move and as such paint gaps may appear. This is impossible to eliminate all-together.

• Knots - Knots are prevalent in all natural wood. Andy's Wooden Wonders® uses solid wood and as such, some of the timber used will display knots/missing knots. This is totally natural and not a manufacturing defect and in most cases "becomes a feature". It would be impossible and impractical to produce custom furniture using solid wood which negates knots/missing knots and any of the above listed points.

Privacy Statement

Andy's Wooden Wonders® is fully compliant with Data Protection compliant (GDPR).

Documents to download

Please feel free to download these documents, Click on the link to open up the PDF file.